Living independently in Rosebud is possible with the right NDIS home‑care supports. This guide explains who can use these services, what they cover, how funding works, and the steps to book a provider. It is written for residents of Rosebud, but the information also applies to nearby towns such as Dromana, Rye, Mornington, Capel Sound and Sorrento.
Who can receive home‑care supports?
Home‑care supports are part of the NDIS for people with a permanent disability that affects daily life. To be eligible you must:
- Be a NDIS participant with a plan that includes a support category for home‑care.
- Have a demonstrated need for help with activities of daily living (ADLs) or domestic tasks.
- Show that the support will improve your independence, health or safety.
Eligibility is confirmed by your plan review or by a support coordinator if you have one. The NDIS does not provide home‑care for general housekeeping or non‑disabled‑related cleaning.
What home‑care supports cover?
Home‑care supports help with a range of tasks that you might find difficult. Typical activities include:
- Personal care such as bathing, dressing and toileting.
- Domestic tasks like cooking, cleaning, laundry and shopping.
- Medication reminders and assistance.
- Support to move around the house safely.
These services are tailored to your plan. Your support coordinator can help you decide which tasks are most important and how many hours you need each week.
Funding rules and the NDIS pricing arrangements
Funding for home‑care is set out in your NDIS plan. The amount you receive depends on:
- The total budget allocated to your plan.
- The number of support hours you need.
- Whether the service is provided by a registered provider or a private individual.
The NDIS Pricing Arrangements and Price Limits set the maximum hourly rates that providers can charge. These limits are updated annually, so the rates you pay will reflect the most recent arrangement. The NDIS does not pay more than the price limit for a given support type.
Home‑care supports are usually funded under the Core Supports category. If you need a higher level of care, you may also qualify for Capacity Building Supports that help you develop skills to reduce the number of hours you require over time.
How to book a home‑care provider in Rosebud
Follow these simple steps to secure a provider that meets your needs:
- Check your plan. Look at the hours and categories allocated to home‑care. If you need more hours, discuss a plan review with your planner.
- Search for providers. Use the NDIS provider finder or ask your support coordinator for recommendations. In Rosebud you can find local providers who specialise in personal care and domestic assistance.
- Contact potential providers. Ask about experience, staff training, and whether they can deliver the specific tasks you need.
- Arrange a meeting. Many providers will come to your home to assess your requirements and confirm the service details.
- Sign a service agreement. The agreement should match the hours and tasks listed in your plan. It also confirms the provider’s compliance with NDIS standards.
- Start the service. Once the agreement is signed, the provider can begin delivering the agreed support.
Keep a record of all correspondence and receipts. The NDIS requires evidence of service delivery for payment.
Choosing the right provider
When selecting a home‑care provider, consider:
- Registered status – the provider must be listed on the NDIS website.
- Experience with your disability – this ensures the staff understand your specific needs.
- Availability – check that the provider can deliver the hours you need each week.
- References – ask for feedback from other participants or their support coordinators.
It is common for participants in Rosebud to use providers who also offer allied health services such as occupational therapy or physiotherapy. These integrated services can help you build skills and reduce future home‑care hours.
Related NDIS services in Victoria
Home‑care supports often work hand‑in‑hand with other services. For example, you might need:
- Occupational therapy in Melbourne to improve daily living skills.
- Physiotherapy services in Mornington to maintain mobility.
- Personal care support services in Mornington if you prefer a local provider with a similar service model.
These services can be included in the same NDIS plan, allowing you to manage all your supports from one place.
FAQs about NDIS home‑care in Rosebud
1. Can I use my own family member to provide home‑care?
Yes. Family members can be paid for providing care if the NDIS plan includes a support category for that. The provider must be registered and follow the same rules as any other provider.
2. How do I know if I need more home‑care hours?
Review your plan annually or sooner if your needs change. A support coordinator can assess your situation and recommend a plan review to increase hours if necessary.
3. What happens if a provider cancels a session?
Providers must give at least 24 hours’ notice. If a session is missed, you should contact the provider and discuss rescheduling. If the provider frequently cancels, you may need to find a new provider.
4. Are there any additional costs not covered by the NDIS?
Some items, such as special equipment or additional travel, may not be fully covered. Check your plan and talk to your support coordinator to understand what is included.
5. How do I file a complaint about a home‑care provider?
Use the NDIS Complaints Process. You can lodge a complaint online or write to the NDIS Quality and Safeguards Commission. The provider must respond within a set timeframe.
Short disclaimer
This article is general information only. Check your plan and speak with your planner or support coordinator.