What is NDIS Home Care?
NDIS home care helps people with disability to live independently at home. The support can include help with daily tasks, personal care, meal preparation and household chores.
Who Can Get Home Care?
Only people who are registered with the NDIS and who have a plan that lists home‑care as a support can receive these services. Your plan will show the budget you have for home care.
How Home Care is Funded
Home‑care funding is part of the plan budget. The NDIS sets a price limit for each type of service. The latest NDIS Pricing Arrangements and Price Limits determine how much you can claim. The amount you receive depends on the plan budget, the level of support you need and the number of hours you use.
Types of Home Care Services
Home‑care services in Wyndham can be split into two main categories:
- Personal Care: assistance with bathing, dressing, toileting and medication.
help with cleaning, laundry, cooking and organising the home.
Some providers offer a mix of both. You can choose the mix that best suits your needs.
Choosing a Provider in Wyndham
Wyndham includes Werribee, Point Cook, Tarneit and Hoppers Crossing. Look for providers that are registered with the NDIS and have experience in the local area. It can be useful to ask for a list of providers that offer the specific services you need.
Things to Check
- Are they NDIS registered?
- Do they have staff with the required qualifications?
- Do they offer flexible booking times?
- Can they provide a service agreement that lists hours and costs?
Booking and Using Home Care
Step 1: Talk to your support coordinator or planner. They can help you add home‑care to your plan.
Step 2: Contact the provider. Ask for a service agreement. The agreement must match the budget in your plan.
Step 3: Start the support. Keep a record of the hours you use. You will need this when you submit a claim.
Claiming Home Care Funding
When you have used the service, you can claim the cost through the NDIS portal. The claim must show:
- The provider’s registration number
- The dates and hours of service
- The agreed cost per hour
Claims are processed within 30 days of submission. If you are not satisfied with a provider, you can file a complaint with the NDIS Quality and Safeguards Commission.
Home Care in Nearby Areas
People in Melton, Brimbank, Maribyrnong, Hobsons Bay and Geelong can also access NDIS home‑care services. Providers often serve several localities, so you may find a provider in Wyndham that also offers support in these neighbouring areas.
Related NDIS Services in Wyndham
Home care is just one part of the NDIS. Other services you might need include:
- Occupational Therapy in Melbourne
- Physiotherapy Services in Mornington
- Personal Care Support Services in Mornington
FAQs about NDIS Home Care in Wyndham
1. How many hours of home care can I claim?
The number of hours is set in your NDIS plan. It depends on your support needs and the budget available. Your planner can explain the limits.
2. Can I use a private home‑care agency?
Yes, as long as the agency is NDIS registered and you have a service agreement that matches your plan budget.
3. What if I need help with both personal care and household tasks?
You can combine these services in one agreement. Make sure the provider lists both types of support and the total cost is within your budget.
4. How do I change my home‑care provider?
Talk to your support coordinator. If you need to switch, the new provider must be NDIS registered and you must update the service agreement.
5. Do I have to use all the hours in my plan?
No. You can use fewer hours than allocated. If you use fewer hours, you will not receive a refund. The unused budget remains available for other supports.
Disclaimer: This article is general information only. Check your plan and speak with your planner or support coordinator.