Intro
Deciding to change your NDIS provider can feel daunting. This guide breaks the process into clear steps so you can move forward with confidence. Whether you’re switching for better service, a new location or a change in your needs, the steps below will help you navigate the transition smoothly.
What the Support Is and Who It Helps
Changing providers is a support that falls under the broader NDIS planning and service selection framework. It is designed for participants who wish to alter the organisation that delivers their approved supports. The change can involve any type of support, including personal care, therapy, community participation or household tasks.
Participants who experience a shift in their daily routines, health status or preferences are often the ones who consider a provider change. The process is open to all NDIS participants, regardless of age or disability type, as long as the new provider is registered and can deliver the required services.
Eligibility & Access Rules
To change providers, you must first confirm that the new provider is registered with the NDIS and is eligible to deliver the specific supports you require. The NDIS does not impose a mandatory waiting period for a change, but you should review your current plan to ensure the new provider can meet your funding limits.
Participants should also check that the new provider’s service area covers your home address. If you live in a rural part of Victoria, some providers may have limited reach, so confirming availability early is key.
Access to change providers is usually managed through your plan manager, support coordinator or directly via the NDIS portal. If you do not have a support coordinator, you can still submit a change request through the portal, but you may benefit from professional guidance.
What’s Included and What’s Not Included
Included items typically cover:
- Contractual agreements between you and the new provider
- Service delivery plans that align with your NDIS goals
- Regular progress reviews and reporting to the NDIS
- Compliance with the latest NDIS Pricing Arrangements and Price Limits
What’s not included:
- Any costs that exceed the price limits set for that support type
- Out‑of‑scope services such as private medical procedures or non‑NDIS approved therapies
- Travel expenses beyond the approved travel assistance budget unless they are part of a registered support
Funding & Planning Considerations
Before finalising a provider change, review your current NDIS plan to understand the funding allocation for each support category. The new provider must be able to deliver the same level of service within the allocated budget. If your plan includes a budget for a specific support type, the new provider must not charge beyond the price limits for that support.
When you submit a change request, the NDIS will assess whether the new provider’s pricing is within the limits. If the new provider proposes a higher price, you may need to adjust your plan or seek a cost‑effective alternative.
It is also advisable to keep a copy of your plan and any correspondence with the NDIS. This documentation will help you track changes and ensure that the new provider remains compliant with your funding limits.
How to Request or Activate the Support
Follow these steps to change providers:
- Identify the new provider. Search the NDIS provider register or ask for recommendations. For example, you might find home care services in Wyndham that suit your needs.
- Check the provider’s availability. Verify that they cover your address in Victoria and can deliver the required supports.
- Contact the provider. Discuss your needs, ask about their pricing and confirm they can comply with the latest NDIS Pricing Arrangements and Price Limits.
- Notify the NDIS. Use the NDIS portal or your plan manager to submit a provider change request. Include the new provider’s details and any supporting documents.
- Await confirmation. The NDIS will review the request and notify you of approval or any additional information needed.
- Sign the new agreement. Once approved, sign a new service agreement with the provider. Keep a copy for your records.
- Begin service delivery. The new provider will start delivering services according to the agreed schedule. Report any issues promptly to the NDIS.
If you encounter delays, you can contact the NDIS helpline for assistance. The process is designed to be straightforward, but staying organised and keeping all documents in order will speed things up.
Local Context: Belgravia, Chelsea and Pimlico
Victoria offers a range of NDIS providers across its regions. If you live in Belgravia, you may find that local providers specialise in community participation and household support. In Chelsea, many providers focus on therapeutic services and assistive technology. Pimlico hosts a mix of home care and occupational therapy services.
When selecting a provider, consider proximity to your home. Local providers often have better knowledge of the area and can offer flexible scheduling. For instance, a provider in Belgravia might be able to visit you more frequently than one based in a distant city.
Explore local options by visiting community support hubs or using the NDIS provider register. You may also find useful resources on the Wyndham home care supports page, which includes information on nearby services.
Frequently Asked Questions
What happens if the new provider’s price is higher than the plan allows?
If the new provider’s price exceeds the plan’s budget for that support, the NDIS will require you to either adjust your plan, find a cheaper provider, or pay the difference out of pocket. You should discuss this with your plan manager before finalising the change.
Can I change providers without a support coordinator?
Yes, you can submit a provider change request directly through the NDIS portal. However, a support coordinator can help you navigate the process and ensure that all paperwork is completed correctly.
Will my current support staff be replaced automatically?
No. The change of provider only affects the organisation delivering the support. If you wish to keep your existing staff, you need to discuss this with both your current and new provider to see if a transition plan can be arranged.
How long does it take for the NDIS to approve a provider change?
Approval times vary but typically range from a few days to a couple of weeks. The NDIS will contact you if additional information is required, which can extend the timeline.
What if I change providers but still want to keep the same support type?
You can keep the same support type, but the new provider must deliver it within the same budget and comply with the latest pricing arrangements. Ensure that the new provider’s service plan aligns with your existing goals.
This article is general information only. Check your plan and speak with your planner or support coordinator.