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About the Executive Team
Guiding Our Vision Through Strong, Compassionate Leadership
The VICNA executive team has decades of hands-on experience in nursing, healthcare management, and operations, making us highly qualified to deliver outstanding care. Our leaders have worked on the front lines, understanding the needs of both clients and staff. With expertise in acute care, disability services, and strategic healthcare management, we are committed to integrity, innovation, and continuous improvement. We’ve overseen complex operations, maintained high care standards, and developed strategic solutions for participants and workers. This allows us to address challenges from all angles, enhancing client outcomes, fostering professional growth, and streamlining staffing. Combining compassion with operational excellence, we uphold trust and accountability while advancing high-quality care in today’s healthcare landscape. Our mission is to empower clients and staff, promoting growth and excellence in every service.
Inspiring Trust
Driven by Values
Ethical Leadership
ALWAYS OPEN TO FEEDBACK & IDEAS
Approachable, Open, and Committed to Supporting You
As part of the executive team, we want you to know that we’re always here for you. If you have any concerns, feedback, or issues you'd like to bring to our attention, please don’t hesitate to reach out directly to any of us. Whether it's a grievance or simply something you’d like to share, we’re committed to listening and resolving matters with care. You can email us anytime by clicking on our contact cards below, we’re just a message away.
Our Guiding Principles
How We Care: The Heart Behind VICNA’s Purpose
Everything we do is driven by compassion and a genuine commitment to making a positive impact. Our purpose is to provide care that builds trust, supports growth, and empowers individuals to thrive. We believe in treating every person with dignity and respect, ensuring that our services not only meet needs but create lasting, meaningful change. Integrity, compassion, and accountability guide us, ensuring that each step forward is taken with care and purpose.
VALUES:
V - Value Trust
We deeply cherish the trust you place in us, and we’re committed to earning it every single day by exceeding your expectations.
I - Integrity
Being honest and transparent isn’t just our policy, it’s who we are. You can rely on us to act with sincerity and fairness.
C - Compassion
We care from the heart. Your well-being matters to us, and we strive to make a genuine difference in your life.
N - Nurturing Growth
We focus on fostering personal and professional development, empowering both our clients and staff to reach their full potential.
A - Accountability
We stand by our promises and take responsibility for our actions, working together towards a better tomorrow.
MISSION:
Simplifying Care with Integrity and Compassion
Our mission is to simplify access to quality care by fostering trust, integrity, and compassion in everything we do. We streamline staffing processes and deliver sustainable, client-centered services that nurture personal and professional growth, ensuring accountability and reliability at every step. We are dedicated to creating a supportive environment where both participants and staff feel valued and empowered to succeed.
VISION:
Building a Future of Seamless, Trustworthy Care
Our vision is to be the most trusted provider of reliable, high-quality care solutions. By nurturing growth and maintaining accountability, we aim to make the process of finding and providing care seamless, empowering both clients and staff through integrity and compassion. We aspire to set a new standard in care services, where trust, reliability, and a personal touch drive positive outcomes for everyone involved.
Your Trust, Our Responsibility: Meeting Every Standard
Our Commitment to Compliance and Ethical Standards
VICNA upholds the highest business and ethical standards, ensuring full compliance across all aspects of operations. We follow stringent industry guidelines to guarantee quality care and maintain fair employment practices. Our commitment extends to sustainable sourcing and ensuring workplace safety, providing both clients and staff with the assurance that we meet or exceed all legal and operational requirements. Through comprehensive insurance coverage and tax registrations, we ensure that every facet of our business is safeguarded, demonstrating our dedication to accountability and protection for all.
VICNA’s Current Registrations & Insurances
- NDIS Registration
- Work Cover NSW
- Work Safe TAS
- Public Liability
- Return to Work SA
- NT WorkSafe
- Work Cover QLD
- Professional Indemnity
- Work Safe ACT
- Work Cover WA
- Work Safe VIC
- Labour Hire License
Our Journey of Continuous Improvement
Advancing Our Approach to Ensure Lasting Impact
We believe that delivering the best care means always striving to do better. By leveraging innovative technology and tracking meaningful data, we continually refine our processes to serve you more effectively. Regular analysis of Key Performance Indicators (KPI) and batch data improves efficiency, enhances the quality of care, and ensures we remain responsive to your needs. Our collaboration with industry leaders in Continuing Professional Development (CPD)-approved short courses for healthcare professionals strengthens our commitment to excellence. Alongside this, our ongoing Research and Development (R&D) efforts help us expand and update our knowledge base, ensuring that we are continuously improving. This dedication not only meets but raises the standards of care, so both clients and staff receive the best possible support.