Living with hoarding or severe squalor can create health and safety risks for you and those around you. In Wyndham, the National Disability Insurance Scheme (NDIS) can fund specialised cleaning services that help restore a safe and functional home environment. This guide explains what support is available, who can access it, and how to plan and book the services you need.
What the Support Covers and Who It Helps
The NDIS can fund professional cleaning for hoarding and squalor under the Home Maintenance and Cleaning category. This support is designed for participants whose everyday life is disrupted by clutter, mould, or hazardous waste. The aim is to improve safety, hygiene, and overall quality of life.
Types of Cleaning Services Included
- Initial assessment of the home environment by a qualified cleaner.
- Removal of non‑hazardous clutter and debris.
- Deep cleaning of surfaces, floors, and ventilation.
- Safe disposal of waste, including hazardous materials when required.
- Follow‑up visits to maintain cleanliness and prevent re‑accumulation.
Who Can Benefit
Participants with a diagnosed disability who experience hoarding or squalor that limits their ability to live independently are eligible. This includes adults, seniors, and young people who need support to manage their living space safely.
Eligibility and Access Rules
Eligibility Criteria
To qualify, participants must:
- Have an NDIS plan that lists cleaning as a support under the Daily Living or Core Supports categories.
- Show that hoarding or squalor is a direct consequence of their disability and impacts their health or safety.
- Provide evidence from a health professional or occupational therapist if required.
How to Apply for Support
Begin by reviewing your current NDIS plan. If cleaning is not already listed:
- Speak with your planner or support coordinator to discuss adding a cleaning item.
- Provide documentation such as a medical report or occupational assessment.
- Submit the request through the NDIS portal or by contacting your local service provider.
What’s Included and What’s Not Included
Included Services
The funding covers:
- Professional cleaning staff trained to handle hoarding situations.
- Equipment and cleaning supplies.
- Safe disposal of non‑hazardous waste.
- Travel time for the service provider within the local area.
Excluded Services
Services that fall outside the scope of the plan include:
- Large‑scale structural repairs or renovations.
- Removal of hazardous substances that require specialist handling.
- Long‑term housekeeping or daily cleaning beyond the agreed visits.
- Cleaning of items that are valuable or sentimental, unless agreed with the provider.
Funding and Planning Considerations
Budgeting Within the Plan
Participants should estimate the number of visits needed and the duration of each session. Discuss with your planner how to allocate the budget across multiple cleaning sessions if required.
Price Limits and the Latest Pricing Arrangements
All cleaning services must adhere to the latest NDIS Pricing Arrangements and Price Limits. Providers cannot charge more than the maximum rate set for the specific cleaning activity. The rates vary by service type and duration, so verify the current limits with your planner before booking.
How to Request and Activate the Support
Step‑by‑Step Process
- Confirm that cleaning is listed on your NDIS plan. If not, add it with your planner.
- Search for a registered provider in Wyndham. Useful resources include the NDIS website and local directories.
- Contact the provider to discuss your needs, schedule an assessment, and agree on a service package.
- Submit a service request through the NDIS portal or via the provider’s online system.
- Once approved, the provider will begin the cleaning sessions as per the agreed timetable.
Working with Service Providers
Choose providers who specialise in hoarding and squalor cleaning. Many in Wyndham offer tailored assessments and customised plans. You can find reputable providers on the NDIS portal or by visiting:
Local Context: Wyndham, Point Cook, Tarneit, and Werribee
Service Availability in Wyndham
Wyndham hosts several certified cleaning agencies that focus on hoarding support. Many offer flexible scheduling to accommodate participants’ routines and safety concerns.
Special Considerations in Point Cook
Point Cook residents can access local community centres that provide initial assessments and connect participants with specialised cleaners. These centres often collaborate with health services to ensure a holistic approach.
Tarneit and Werribee Support Options
In Tarneit and Werribee, participants may benefit from shared community resources, such as volunteer groups that assist with initial decluttering. Professional services are also available and can be booked through the NDIS portal or by contacting local providers directly.
Frequently Asked Questions
What types of hoarding situations are covered by NDIS cleaning support?
NDIS cleaning support covers situations where hoarding or squalor directly affects a participant’s health, safety, or ability to perform daily tasks. This includes excessive accumulation of items, mould, pest infestations, or hazardous waste that cannot be managed independently.
Do I need a medical report to access cleaning support?
A medical or occupational assessment is often required to demonstrate that the hoarding or squalor is a consequence of your disability. The planner will advise whether this documentation is necessary for your specific plan.
Can the cleaning service handle hazardous waste?
Standard cleaning funding covers safe disposal of non‑hazardous waste. If hazardous materials are present, a specialist hazardous waste removal service may be required, which is typically outside the standard cleaning budget and would need separate approval.
How many cleaning visits can I book under my plan?
The number of visits is determined by your planner based on your needs and budget. You can request additional visits if you feel the initial plan is insufficient, but each request must be approved and funded through the NDIS portal.
What happens if the cleaning service exceeds the price limits?
If a service provider charges above the approved rate, the NDIS will not reimburse the excess amount. Providers are required to adhere to the latest pricing arrangements, and any deviation can result in a claim being denied.
This article is general information only. Check your plan and speak with your planner or support coordinator.